“Quality is first, credit is top” is always uphold by NanJing Duraturf Co.,Ltd. management philosophy for our products, from materials procurement to production and quality control, which is strictly guideline by the ISO9001-2000 standards. To make sure our customers are satisfied with each product’s quality. Below is our Guarantee Certificate for every order. Regarding to the Purchase orders, please be note that this warranty is only valid after returning the singed copy.

 

1.Limited Warranty. Subject to the terms, conditions and limitations contained in this warranty certificate, Nanjing Duraturf Co.,Ltd warrants to the person, firm or entity purchasing from our company as indicated on the signature page hereof(“Purchase”) that our products will maintain their UV stability and tensile strength under normal condition during the applicable warranty period.

 

2. Commitments. The warranty period of Nanjing Duraturf Co.,Ltd differs from product’s kinds and intensity of daily sunlight. Nanjing Duraturf Co.,Ltd shall be responsible for replacing the defective products for free as soon as possible if the product have any damages due to the quality of artificial grass itself.Please refer below examples:

 

Daily Sunlight Intensity(W/M2)	Chrisma DBA	Tempo DBA	Fantasy DBA	Legend DAA
0-160	8 years	8 years	7 years	8 years
161-200	8 years	8 years	7 years	8 years
201-240	7 years	7 years	6 years	7 years

 

3. Limitation on Coverage. This warranty does not apply (i)if the products is used to any application other than sports fields or courts or landscaping application,(ii)to any damage caused during or on account of improper installation, processing or repairs(iii) to the extent that any defect or damage is caused by:

(A)Burn, cut, accident, vandalism, abuse, negligence or neglect;

(B)Wear or abrasion caused by an inadequate sub-base;

(C)Use of inappropriate footwear or sports equipment;

(D)The playing surface being used other than for the purpose for which it was designed and installed

(E)Use of cleaning chemicals, herbicides or pesticides;

(F)Use of improper cleaning methods;

(G)Use of infill products of an incorrect grade (according to the national related standard)

(H)Any harmful chemical reaction to the Product caused by infill materials;

(I)Post fibrillation after or during installation for purpose other than to get the infill materials in place;

(J)Failure to properly maintain, protect or repair the Products or the turf;

(K)The PH value of air and rain is below 7.0 bias Acid or up 9.0 bias Alkaline

(L)Force majures or other conditions beyond the reasonable control of Nanjing Duraturf Co.,Ltd. All synthetic turf containing the Products is subject to normal wear and tear. Normal wear and tear is not a manufacturing defect and is not covered by this warranty. In addition to the factors mentioned above, the normal wear and tear depends on, without limitation, the local climate and the intensity of use of the synthetic turf. Purchaser should carefully read the latest version of Nanjing Duraturf Co.,Ltd. product information materials and literature for information about optimizing the performance of the synthetic turf containing the products.

 

During the warranty period, if there are some quality problems of the product, claims under this warranty must be submitted in writing, together with proof of turf production and installation date, name of installation company, batch and lot number, product sample, sample of infill material(s) and a minimum of three clear pictures showing the problem to the headquarters Nanjing Duraturf Co., Ltd.

 

Claims must be submitted within 30 days after discovery of the alleged defect. Nanjing Duraturf Co.,Ltd. shall not be responsible for any costs or expenses incurred by Purchase of others with respect to any tests, inspections or consultations conducted by Purchase or others. Purchase must promptly inspected all Products upon delivery. Anything herein to the extent that any defects, shortage or non-conformities in the Products are discovered by inspections upon delivery of the Products. Purchaser must notifies Nanjing Duraturf Co.,Ltd. of such defects, shortage or non-conformities in writing within 30 days after the date of delivery. Otherwise, Nanjing Duraturf Co.,Ltd. shall be deemed all Products to be free of such defects, shortage and non-conformaties and shall not undertake the corresponding responsibility.

 

The explanation right to above clauses belong to Nanjing Duraturf Co.,Ltd.